Returns & Exchanges

At PrimePrometics, we want you to feel confident in your beauty routine, which is why we offer a 30-day satisfaction guarantee on all our pro-age products. If a shade or formula isn't the perfect fit for your skin, we are committed to making it right through a simple exchange or full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, we will email you a prepaid shipping label to ensure your return journey is completely hassle-free.

• 3.
  Package Your Items

  Securely place the products in their original packaging or a sturdy mailer, attach the prepaid label, and drop it off at your nearest carrier location.

• 4.
  Receive Your Refund

  After our warehouse receives and inspects your return, your refund or exchange will be processed within 5-7 business days to your original payment method.